Terms of service

Prices and payment

All prices are incl. VAT and excl. delivery costs.

You can pay with the following payment solutions:

  • VISA
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Mastercard


There is no charge for payment.

The payment transaction takes place via an SSL-encrypted connection.

The amount of the order is deducted only when the goods are shipped from Comeback Streetwear. An amount greater than what you have approved at the time of purchase can never be deducted.

Delivery

In Germany we use PostNord to deliver packages to you.

There is a shipping fee of DKK 12,60 € upon delivery to a parcel shop. If you order for more than 80 € the shipping is free.

Costs of sending goods back, you have to pay yourself.

Delivery time is usually 1-5 business days from we have registered your order. The vast majority of orders leave our warehouse the same day, or the day after they are placed.

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to let us know that you will regret your purchase. If you wish to exercise your right of withdrawal, you must send us an email stating the order number and that you wish to cancel the purchase. You must send an email about cancellation to the following email csw@comeback.nu

You can not cancel the purchase by refusing to receive the item without notifying us at the same time.

Return

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You pay for the return yourself.

The item must be sent to: Comeback Streetwear Aps, Elkjærvej 2P, 8230 Åbyhøj, Denmark

You must send with delivery directly to the above address. ( not for parcel shop or similar)

You must attach a copy of the order confirmation.

The condition of the item when you send it back

If the item has lost value and it is because you have used it, you may be able to get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases we do not take the item back if it has been taken into use and bear traces of commissioning in such a way that the item can not be sold.

Refund of the purchase amount

If you regret your purchase, the purchase price will be refunded to you. In the event of an impairment for which you are liable, this purchase amount will be deducted. We will refund the amount no later than 14 days from the day we have been notified of your decision to cancel the agreement, provided we have received the item returned or documentation for return.

We will refund the money with the same means of payment that you used at the time of purchase, unless we have agreed otherwise.

Complaint

When you shop with us, the rules of the Danish Sales Act apply to purchases of goods. This means that you have a right to make a complaint for 24 months.

If your complaint is justified, it means that you can either get the item exchanged, the money back or a reduction in the price, depending on the specific situation.If the complaint is justified, we will also reimburse your shipping costs in Denmark. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can refund your shipping costs. You can also receive a return label from us late.

You must file a complaint within a "reasonable time" after you discover the error. If you complain within one month after the error is discovered, the complaint will be timely. You advertise by sending an email to us at csw@ comeback.nu and send the item back. When you send the item back, please enclose a copy of the order confirmation.

Right of appeal

If you as a consumer want to complain about your purchase, please contact our customer service at csw@comebackstreetwear.com or tel. +45 8191 2807. If we do not succeed in finding a solution, you can send a complaint to:

Center for Complaint Resolution
House of Boards
Toldboden 2
8800 Viborg
www.forbrug.dk