Refund policy

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to let us know that you will regret your purchase. If you wish to exercise your right of withdrawal, you must send us an email stating the order number and that you wish to cancel the purchase. You must send an email about cancellation to the following email csw@comeback.nu

You can not cancel the purchase by refusing to receive the item without notifying us at the same time.

Return

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You pay for the return yourself.

The item must be sent to: Comeback Streetwear Aps, Elkjærvej 2P, 8230 Åbyhøj

You must send with delivery directly to the above address. (Ie not for parcel shop or similar)

You must attach a copy of the order confirmation.

The condition of the item when you send it back

If the item has lost value and it is because you have used it, you may be able to get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases we do not take the item back if it has been taken into use and bear traces of commissioning in such a way that the item can not be sold.

Refund of the purchase amount

If you regret your purchase, the purchase price will be refunded to you. In the event of an impairment for which you are liable, this purchase amount will be deducted. We will refund the amount no later than 14 days from the day we have been notified of your decision to cancel the agreement, provided we have received the item returned or documentation for return.

We will refund the money with the same means of payment that you used at the time of purchase, unless we have agreed otherwise.

Complaint

When you shop with us, the rules of the Danish Sales Act apply to purchases of goods. This means that you have a right to make a complaint for 24 months.

If your complaint is justified, it means that you can either get the item exchanged, the money back or a reduction in the price, depending on the specific situation.If the complaint is justified, we will also reimburse your shipping costs in Denmark. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can refund your shipping costs

You must file a complaint within a "reasonable time" after you discover the error. If you complain within one month after the error is discovered, the complaint will be timely. You advertise by sending an email to us at csw@ comeback.nu and send the item back or hand it in in person at Elkjærvej 2P, 8230 Åbyhøj, Monday to Friday between 9 and 15. When you send the item back, please enclose a copy of the order confirmation.